Custom Order Policy

 

• A 50% deposit (Payable by: MasterCard, Visa, PayPal, Money Order, or Check) is required on ALL CUSTOM Quilt before we can schedule or begin work on your order. 

• Full Payment is required on ALL CUSTOM Purse orders.
   

• The balance will be due prior to Shipping your order.
   

• Final payment must be received within 10 business days!!
   

• Item or items will become stock, if at all possible, if final payment is not received within time allotted.
   

***Note
If I do not receive your deposit payment within 7-10 Business days after you order a custom project then your order will become null and void.

 

•  Orders under $45.00 require full payment plus shipping costs in order to fulfill order.

• We will not use any vulgar picture or wording.
  We are not responsible for original pictures sent

• We reserve the right to alter or change the original design discussed. We will try our absolute best to get the design exactly how it was discussed, but with any creative project some designs need altered or "tweeked" during the construction process. If we need to "tweek" the design during construction, the overall design will still basically remain in tact. We will always do our best to keep the design how you want it and still offer a quality, best executed handmade item.

• When the deposit is received you will be issued a approx. finish date. We will do everything we can to get your item finished on or before that date. We cannot guarantee that date, as our family comes first and it is sometimes hard to "guesstimate" within a certain time frame how long it will take to finish an item.
  Please be sure to order within enough time to have the item made in advance.

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Canceling a Custom Order:

• If need to cancel your custom quilt order 2 weeks before start time you were given at the time of order placement, you will be refunded 40% of your 50% deposit.

• If you cancel your custom quilt order post 2 week start time or after the custom order has been started according to the start date given, your deposit becomes non-refundable.

• If the final balance of your item is not received within 10 business days when you receive notification, your 50% deposit becomes non-refundable and your item will be returned to stock if item is resalable.
  If item is not resalable, you will be charged a 2% holding fee for everyday thereafter.

• Custom Purse Orders cannot be canceled or returned.